Suanah, Suanah, Hary Sulaksono, and Hamzah Fansury. 2024. “Kepuasan Masyarakat: Aspek Tangibles, Reliability, Responsiveness, Dan Empathy”. Jurnal Manajemen Dan Penelitian Akuntansi (JUMPA) 17 (2), 79-92. https://ejournal.stiekia.ac.id/index.php/JUMPA/article/view/253.