Suanah, S., Sulaksono, H. and Fansury, H. (2024) “Kepuasan Masyarakat: Aspek Tangibles, Reliability, Responsiveness, dan Empathy”, Jurnal Manajemen dan Penelitian Akuntansi (JUMPA), 17(2), pp. 79-92. doi: https://doi.org/10.58431/jumpa.v17i2.253.